FAQ

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1.

What is the life of the battery?
Considering the average occurrence of power outages, the battery will last several years.

2.

What if the battery needs to be replaced?
If the battery should fail beyond the warranty period, the lamp can be returned to our company and we will replace the battery for a nominal fee plus shipping costs. The consumer should NOT try to replace the battery. Battery replacement should only be done by qualified persons. Disassembling the lamp will void the warranty.

3.

How long does the battery take to recharge?
From a full discharge or completely dead battery, which is 24 straight hours of emergency light use, it takes 24 hours to recharge the battery to full power. However, the average power outage lasts from 2 to 4 hours and the battery can be recharged in 2 hours for sufficient use.

4.

Is there more than one style of lamp available?
Yes, our design team is working to expand our line of lamps so that we are an asset to every room in your home.

5.

Does the top part of the lamp use a regular bulb?
Yes, you can use a regular incandescent bulb (the maximum wattage is in the description specific to each lamp style), a compact fluorescent bulb or a LED bulb in the top socket of the lamp.

6.

Can I use Rely-a-light as a normal table lamp?
Yes, we are a normal table lamp until a power outage. Then, with no human interaction required the body of our lamp lights up and remains on until the power is restored up to 16 hours, giving you safe mobility until power is restored at which time the emergency function goes off, the battery recharges and the lamp again functions as a normal table lamp.

7.

Can I turn the emergency light portion of my Rely-a-light off and on?
The lamp itself operates as any other table lamp; you may turn it off and on as often as you wish. The emergency function is designed to come on at the loss of power and remain on until power is restored up to 16 hours. Should you need or desire to turn off the emergency function (i.e. Moving the lamp from one location to another) there is a switch on the bottom of the base of the lamp for that purpose.

8.

Is the Rely-a-light energy efficient? 
The emergency light is energy efficient. The top portion of the lamp is energy efficient when a compact fluorescent bulb or a LED bulb is used.

9.

What is the warranty on my Rely-a-light?       
Your warranty card is included with your purchase of a Rely-a-light and explains in detail our warranty information.

10.

How large a room will the lamp illuminate when in emergency mode?
The emergency light will light any room in an average home with enough light for safe mobility and sufficiently so that you can function in a relatively normal manner.

11.

Is there any fire hazard from a Rely-a-light in emergency mode?
Rely-a-light in emergency mode is NOT a fire hazard. The US Fire and Safety Administration reports that 33% of fatal home fires are caused by candles used for light during power outages. This is one of the main reasons that we created this product. With correct use, our product is NOT a fire hazard and could prevent home accidents.

12.

Is my Rely-a-light safe to leave on all the time?
Yes, the lamp itself simply functions as any other table lamp and is safe to leave on as long as you desire. However, the emergency function of the lamp is designed to be used in power outages only and it will run for 16 hours or until power is restored. The emergency mode of Rely-a-light is designed to keep the consumer from damaging the battery so it will turn itself off before damage occurs.

13.

If I order a Rely-a-light, can I have it shipped to someone else?
Yes, you have the option in our order form to have separate billing and shipping addresses so that you can purchase a light as a gift and have it directly shipped to your loved one. We ship anywhere within the United States.

14.

Will you ship outside of the United States? 
It depends on the country that you wish to send it to. At this time the Rely-a-light operates only on 120 volts AC at 60 hertz. Many other countries operate on different voltage and hertz cycles that are not compatible with the United States system. If the country that you wish to send the lamp to is compatible with United States systems then we can ship to that country. We are expecting to offer internationally compatible products soon. We are currently available through The Shopping Channel in Canada and TVSN in Australia.

15.

Is the emergency function of the Rely-a-light dependable?
Yes, we have extensively tested our product in real life situations for three years before bringing it to the public.

16.

What is the proper care and maintenance for the lamp?
Treat it as any other table lamp, wipe clean with damp cloth, dust as normal, change bulb in top socket when it burns out and KEEP LAMP PLUGGED IN AT ALL TIMES so that it is ready to light your way when power is lost.

17.

Can I unplug my Rely-a-light at night and use as a night light?       
This is not recommended as the lamp is designed for use during power outages and use as a night light can and will reduce the life of your battery. It is important that you preserve the battery so that our lamp is there when you need it most!

18.

Can I get replacement parts for this lamp?             
If the lamp needs servicing it should be returned to us. Beyond the warranty period we will repair or replace necessary parts for a fee plus shipping.

19.

What will the turnaround time be for a lamp shipped back for repair?
Approximately two weeks.

20.

Will I have online support if I have any problems with the lamp?
Yes, we have a troubleshooting area on our website that should answer any questions you might have. If you are unable to resolve your problem by using this resource, you may contact our technical departmentatkeene_jones@relyalight.com.

21.

Are there any special power requirements for the lamp?  
No, it can be plugged into any normal 110 volt receptacle in your home.

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