If the battery should fail beyond the warranty period, the lamp can be returned to our company and we will replace the battery for a nominal fee plus shipping costs. The consumer should NOT try to replace the battery. Battery replacement should only be done by qualified persons. Disassembling the lamp will void the warranty.
From a full discharge or completely dead battery, which is 24 straight hours of emergency light use, it takes 48 hours to recharge the battery to full power. However, the average power outage lasts from 2 to 4 hours and the battery can be recharged in 2 hours for sufficient use.
Yes, we are a normal table lamp until a power outage. Then, with no human interaction required the body of our lamp lights up and remains on until the power is restored up to 24 hours, giving you safe mobility until power is restored at which time the emergency function goes off, the battery recharges and the lamp again functions as a normal table lamp.
The lamp itself operates as any other table lamp; you may turn it off and on as often as you wish. The emergency function is designed to come on at the loss of power and remain on until power is restored up to 24 hours. Should you need or desire to turn off the emergency function (i.e. Moving the lamp from one location to another) there is a switch on the bottom of the base of the lamp for that purpose.
Rely-a-light in emergency mode is NOT a fire hazard. The US Fire and Safety Administration reports that 33% of fatal home fires are caused by candles used for light during power outages. This is one of the main reasons that we created this product. With correct use, our product is NOT a fire hazard and could prevent home accidents.
Yes, the lamp itself simply functions as any other table lamp and is safe to leave on as long as you desire. However, the emergency function of the lamp is designed to be used in power outages only and it will run for 24 hours or until power is restored. The emergency mode of Rely-a-light is designed to keep the consumer from damaging the battery so it will turn itself off before damage occurs.
It depends on the country that you wish to send it to. At this time the Rely-a-light operates only on 120 volts AC at 60 hertz. Many other countries operate on different voltage and hertz cycles that are not compatible with the United States system. If the country that you wish to send the lamp to is compatible with United States systems then we can ship to that country. We are expecting to offer internationally compatible products soon.
This is not recommended as the lamp is designed for use during power outages and use as a night light can and will reduce the life of your battery. It is important that you preserve the battery so that our lamp is there when you need it most!
Yes, we have a troubleshooting area on our website that should answer any questions you might have. If you are unable to resolve your problem by using this resource, you may contact our technical department at firstname.lastname@example.org.